iHerb is a US company that has been serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our US fulfillment centers, located in California, Illinois, and Pennsylvania, and internationally, in South Korea and Hong Kong.
General Information
From 1 Jan 2024, online sellers of low-value goods to Malaysian consumers will be liable to charge, collect, and remit sales tax on Low Value Goods (LVG). 10% sales tax has been included in the product price and will be paid directly to Royal Malaysian Customs Department.
Orders near the tax-free limit may be assessed by Duties and Taxes (D&T) as the currency exchange rate may vary.
To find out if you need additional licenses or permits to import the items, please check with your local customs office.
Customs Information
If your order value exceeds RM500, the entire sum would be subject to Goods and Services Tax (6%).
iHerb will not be liable for packages held or confiscated by customs.
For information about customs, import duties, etc., visit: Royal Malaysian Customs Department
Restrictions
According to the Malaysia Customs regulations, the following substances are not allowed to be imported into Malaysia: DHEA and products containing poppy seeds and hemp.
Shipping
The estimated delivery date is available during checkout. However, it may be affected by air freight delay, Customs hold, or any other complications outside of iHerb’s control.
You may need to pay import taxes, customs duties, or a brokerage (handling) fee which are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
| Carrier | Order limit | Tax & Duties | Tracking | Contact Info |
|---|---|---|---|---|
| Rincos/ Skynet | Max weight: 4.5 kg (10 lbs) Max order value: $110 USD | Not included - may be collected at delivery | Full tracking | Rincos/Skynet Customer Service: 603-51032227 / 6019-3502827 / 60-356239010
Email: [email protected] |
| GD Express | Max weight: 4.5 kg (10 lbs) Max order value: $110 USD | Not included - may be collected at delivery | Full tracking | GD Express Customer Service: 603-6419-5003
Email: [email protected] / [email protected]/ [email protected] |
Contact Us
Click here to contact iHerb's customer service.
